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Please review the manual regarding your new phone along with using the new phone system.

Tips for your new phone setup

To access your voicemail box, use one of these methods:

1. From another phone, dial your phone number and press the star/asterisk/* button when connected; or
2. Select the voicemail button if you are using an Aastra/Mitel VoIP phone, or dial *62 from your handset if you are using a Panasonic Cordless VoIP phone or the WebEx Client.

When prompted:

1. Input the default passcode 701798
2. Input a new passcode (needs to be at least six to twelve digits long)
3. Input the new passcode a second time for confirmation, then press # to save
4. Say your name to record the default greeting. This will play your name as a greeting when users leave a message.

Press # to save your name. You’ll then have options to:

1. Re-record name
2. Listen to name recording
3. Press * if satisfied and save
4. # - to repeat menu

Connect to your voicemail box.

Select Option 1 - Access voicemail box

1. Listen to messages
2. Change mailbox busy greeting
3. Change mailbox no answer greeting
4. Change extended away message
5. Compose and send new message
6. Delete All messages
7. # - To repeat menu

Option 3 - greeting menu

• 1 - Record name
• Press * key to go back to menu
• # - repeat menu

Option 5 - record new announcement

• 1 - Record Audio Announcement
• 2 - Go back to menu press *
• # - repeat menu

Option 8 - Change passcode

• Enter new passcode and press the # key
• Go back to previous menu press the * key.

When users need to change their out-of-office greeting either because of vacation or holiday events, this procedure will help to save and set the desired recording.

1. From your VoIP phone: Select the voicemail button; or, if away from your desk phone, dial 724-357-1287 from a cellphone or land line.

2. Log in to your voicemail account using your voicemail password.

3. Once successfully logged in to the voicemail box, you are presented with options.

4. To get to the Busy greeting, follow the steps below.

Select 1 - Select 2 - Busy Greeting Menu

• 1 - Record new Busy Greeting

• 2 - Listen to current Busy Greeting

• 3 - Revert to system default busy greeting. System default greeting is generally first and last name of user's phone, along with the general message that user is currently busy and please leave a message.

Selecting 1 - Record new Busy Greeting

• Allows you to create a new greeting, Once recording is complete and satisfied, select "#" to save recording.

This will set the newly recorded greeting. To verify the message being played, select 2 - Listen to current Busy Greeting. This will play whatever message is active.

• 1 - Record new No Answer Greeting

• 2 - Listen to currentNo Answer Greeting

• 3 - Revert to system default busy greeting (System default greeting is generally first and last name of user's phone, along with the general message user is currently busy please leave a message.

Note: When DND is set to ON or if the user selects Ignore on an incoming call from their phone, the Busy Greeting will be played. Otherwise, No Answer will be played.

1. Dial 724-357-1287 from mobile cell phone or landline.
2. Select *
3. Input office telephone number and press # (e.g., 724-357-9999#)
4. User will be prompted to input passcode and press # (e.g. 999999#)
5. Press option 1 to get to voicemail box.

NOTE: Please be advised, deleting voicemail notifications emailed to your °ÄÃÅÁùºÏ²Ê email account will not remove the voicemail message from the phone system. You will need to access your voicemail to delete the messages to avoid a full voicemail inbox. A full voicemail inbox will prevent callers from leaving new voicemail messages.

Check to ensure your DND (do not disturb) isn't turned on. There is a soft key below the display screen that you can select to turn DND on and off. When DND is on, your phone will not ring, but users can still leave a voicemail.

Each voicemail box can hold up to 30 minutes of recordings.

How to change ring tones on 6867i phones:

1. Select the "gear" button on the bottom left hand side.
2. Toggle to the right with the arrow keys until to see "audio" the icon looks like a speaker
3. Toggle down on the arrow keys until you see "ring tones" Select the check button to accept.
4. There are 15 tones you can chose.
5. If you toggle down/up you can hear the different ring tone options.
6. When you find a ring tone, make sure the radio button is selected and select "save" on the first bottom soft key
7. Select "quit" on the right soft key to take you back to the main screen of the phone.

Call forwarding functionality allows users to re-direct their telephone number to another line/cell phone.

There are three options within the call forward menu of the phone; Call Forward All, Call Forward Busy, and Call Forward no answer.

Call Forward All sends every call to the destination number that was set.

Call Forward Busy will play the busy greeting when both lines are occupied, or when a user is on a call and is presented the option of "ignore." This will also play the busy greeting.

Call Forward no answer and specify the amount of rings before forwarding the call to destination number.

Note: When call forward no answer is set, the voicemail will reside on the destination number's voicemail. The voicemail will not go back to the originating number.

Setting up Call Forwards from a deskphone - 67i

There are four- bottom soft keys located below the display.

The first soft button you will see is Call FWD. Select this button on the phone.

You will now see all three call forwarding options noted above.

To toggle down through the prompts, select the up or down arrows to the right on the display screen.

Toggle to a text box where you can input the TN (ex: 7243574000)

To confirm you've placed a call forward, toggle over to the ON checkbox and highlight to become blue.

Select the check button within the arrow keys noted above to place or remove a check.

Note: Placing a check in the ON checkbox means that call forwarding is enabled. If no check is placed, then forwarding is not enabled and calls will ring as normal to your personal number.

Make sure when setting a call forward that it is the correct forward being placed. Refer back to the top of documentation to verify all call forward options.

You can backspace any numbers in the text box field by placing a cursor in the textbox and hitting the second soft key button noted as backspace.

After all settings are confirmed, you will need to select the Save button, which is the first soft button key.

This will take you back to the main display screen of your phone.

If call forwarding is enabled, you will see double arrows in the top right on the blue border of the display. Additionally you will see a constant red notification light indicating a feature is enabled and set.

°ÄÃÅÁùºÏ²Ê has changed the way in which VoIP users can make/receive office calls remotely via the softphone application known as – WebEx. This application allows you to answer office phone calls via an °ÄÃÅÁùºÏ²Ê owned Laptop/PC while working from home. If you are interested in this product; please review the below items to help us setup your account efficiently.

• Please confirm whether you are installing on an °ÄÃÅÁùºÏ²Ê owned laptop/PC.
  • Note: If you install the softphone client on a personal laptop/PC; IT Services will not be responsible to troubleshoot issues as it is not °ÄÃÅÁùºÏ²Ê owned equipment.
• Please provide your VoIP Office phone number:
• Please note your First / Last name so we can confirm ownership of the phone line:
• Please provide a cost center number – this feature is $1.50 / month and will be reflected in monthly billing costs:

Additional information about the WebEx softphone client to be aware of:

It is very important to not download and try to setup your softphone account prior to IT Services setting up your profile. We need to setup certain services on the backend to allow a seamless login. Once we have all items in line; we will instruct you to follow the attached instructions to download the application and log in correctly.